Current Revision posted to RAM | STAAD | OpenTower Wiki by Payel on 8/14/2020 6:31:34 PM
| Applies To | |||
| Product(s): | RAM Elements, RAM Connection | ||
| Version(s): | CONNECT Edition | ||
| Environment: | N/A | ||
| Area: | Licensing | ||
| Original Author: | Payel Sasmal, Bentley Technical Support Group |
Problem Description
I have updated RAM Elements and RAM Connection. After subsequent reboots, neither will open. Both hang on their respective splash screens. On the bottom of each splash screen, I can see it says verifying license.
Solution
The latest versions of RAM software require a successful connection to the Connection Client. Upgrade to the latest version of Connection Client.
Make sure that you have selected the correct architecture of Connection Client (x86 or x64) .
Once downloaded, uninstall all the existing versions of Connection Client from the machine and then install the latest version.
Tags: RAM Connection fails to start, Verifying license, RAM Elements hangs