Ram Concept Crashes During Launch - Version 6.4 and Later

Problem Description

With Ram Concept version 06.04.00.006 x64 installed on certain machines typically running Windows 7 x64, the program simply won't start. Clicking the desktop shortcut or Concept.exe causes the wait cursor to appear for a moment and then nothing happens.

In most cases, no error is presented. However, on at least one occasion the error below was displayed when attempting to launch the program.

This can happen even when the license is activated and when the prior version worked fine. 

Reason

The problem is with a graphics driver incompatibility with a 3rd party component used by Ram Concept called QT5. 

Solution

Download the file OpenGLenv.zip and follow these instructions:

communities.bentley.com/.../openGLenv.zip

• Unpack the zip file to a temporary folder.
• installPath.bat sets the default Concept installation path.  If Concept is installed in a different folder, change the path to the folder containing Concept.exe.
• Run each batch file in the order below until you find one where Concept runs. You may see a trial license error appear when the program finally launches. This error should be eliminated after permanently setting the Environment Variable in the next step.
  • desktop.bat
  • angle.bat
  • software.bat
  • filepath.bat
• Use the System Properties >> Environment Variables tool to define the QT_OPENGL environment variable and set its value to the value from the batch file that worked. 
• If only filepath.bat worked, also set the QT_OPENGL_DLL variable to the full path of opengl32sw.dll in the Concept installation folder.
• Once the environment variables are set via System Properties, Concept should work by double-clicking the Concept icon or Concept data files.  The batch files can then be discarded.

See Also

[[Crash Opening or Saving on PC with Dell Backup]]

[[An Error Has Occurred when Opening or Saving]]

[[RAM Concept x64 Crash due to RSS News Feed]]