Revision 1 posted to RAM | STAAD Wiki by Payel on 7/16/2019 10:35:17 PM
Applies To | |||
Product(s): | RAM Elements, RAM Connection | ||
Version(s): | CONNECT Edition | ||
Environment: | N/A | ||
Area: | Licensing | ||
Original Author: | Payel Sasmal, Bentley Technical Support Group |
Problem Description
I have updated RAM Elements and RAM Connection. After subsequent reboots, neither will open. Both hang on their respective splash screens. On the bottom of each splash screen, I can see it says verifying license.
Solution
The latest versions of RAM software require a successful connection to the Connection Client. Upgrade to the latest version of Connection Client. Download it by following steps from the link below.
Make sure that you have selected the correct architecture of Connection Client (x86 or x64) .
Once downloaded, uninstall all the existing versions of Connection Client from the machine and then install the latest version.
Tags: RAM Connection fails to start, Verifying license, RAM Elements hangs