Current Revision posted to RAM | STAAD Wiki by Karl G on 5/26/2016 5:36:23 PM
| Applies To | |||
| Product: | Ram Connection | ||
| First Affected Version: | |||
| Found in Version: | |||
| Fixed in Version: | |||
| Environment: | All | ||
| Area: | Reports | ||
| Subarea: | N/A | ||
| Issue #: |
Problem Description
When attempting to export the Results Report to Microsoft Word 2016 with format included , an error stating the following is displayed:
"Please ensure MS Word is installed and running"
The error occurs even after verifying that Word is installed or attempts to reinstall the program.
Reason
The 64-bit version of Microsoft Word is installed.
Solution
Uninstall the 64-bit version of Microsoft Word 2016 and install the 32-bit version.
Tags: reports, error, RAM Connection, Support Solutions, Microsoft Word