| Applies To | |||
| Product(s): | RAM Elements | ||
| Version(s): | 13.0.0 to 13.03.00.117 | ||
| Environment: | N/A | ||
| Area: | Design | ||
| Subarea: | |||
| Original Author: | Bentley Technical Support Group | ||
Problem Description
On some machines, the error message below is produced followed by a program crash during the design process when a model is opened by one of the following methods:
- Double-clicking on the file in Windows Explorer.
- Clicking on a recent model button on the Welcome Screen.
Steps to Resolve
This crash may be resolved with Ram Elements release 13.03.00.117. but the work-around described below can be used with that release or earlier.
Work Around #1: Open model inside RAM Elements
First, launch the program from a desktop shortcut or a link in the Windows Start Button. After the program opens, click on the RAM Elements button in the upper right corner of the program window and then click on "Open a Model" or simply click on the "Open a Model" button at the top of the screen. See screen capture below:
Work Around #2: Disable Welcome Screen
The Welcome Screen identified below appears when the program is launched. After launching the program, the Welcome Screen can be opened by clicking on the Help button in the upper right corner of program window (see screen captures below):
In the Welcome Screen, uncheck the box to the left of Welcome Screen in the lower left corner to disable it.
After disabling the Welcome Screen, close out of the program. Then, open a model by double-clicking on a file in Windows Explorer and the crash will no longer occur.
After disabling the Welcome Screen, you will no longer see news information on program updates and other important items when opening the program. The Welcome Screen can be opened anytime by clicking on the link in the Help menu. The news information can also be found on the following web page:
http://feeds.rapidfeeds.com/8826/
See Also
Structural Product TechNotes And FAQs