Problem Description

IMPORTANT- Ram Connection V8i release 09.02.00.117 was released on October 23, 2014 and that installer should be used if possible. The following content is ONLY for Non-SELECT users who have version 9.1.0.94.

Ram Connection builds are occasionally created to fix problems and disseminated via links on this page before full installers can be posted to My SELECT CD. This page is for Ram Connection in English or Spanish, but users should only download one or the other.

Solution

1. Install the latest release build of the software: Ram Connection 9.1.0.94 

2. Download the following file and save it to the hard drive. We suggest you save it in the same location as the main installer, (e.g. C:\BentleyDownloads).

3. Close Ram Connection, Ram Elements, and Ram Structural System if they are running.

4. Extract the files using to the following directories, 

IMPORTANT - use only 7-zip to extract these files, not Windows or WinZip. If 7-zip is not an option, then contact support with a service request. Otherwise the extracted files may have an altered time stamp and the upgrade will fail, giving an error like this:

Details about this unzipping time stamp problem here. 

* These are the default or typical paths for an English language operating system. For other language OS, or when the install path was changed from "Typical", the folder should match the path to the file RAMConnection.exe. On x32 bit machines eliminate the (x86) from the folder path. 

Overwrite existing copies in all cases:

Also merge the contents of any subfolders:

5. Confirm success by checking Help (?) - About for the updated release 9.1.0.101:

See Also

[[Ram Elements - Installing Updated Executables]] 

Structural Product TechNotes And FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server