RAM Connection CONNECT Edition v11.1.0 Release Notes – Updated May 2017

Enhancements:

1. IS 800:2007 Indian steel design standard for connection design.
   
   
2. RAM Connection now includes Bentley CONNECT Advisor v10.0.2 which is a CONNECT service enabling Bentley users to have real time access to LEARN content, recommendations for more productive workflows and the ability to embed an Expert Engineer to their CONNECTED project.
   
   
3. Small improvements to the design reports for better reading.
   
   
4. Update to Structural Synchronizer (ISM) 6.0.

Resolved Issues:

1. A miscalculation of the gusset buckling Whitmore capacity when the brace formed a small angle with the beam has been corrected.
   
   
2. The effective length factor “K” was being calculated incorrectly for the Whitmore buckling code check in gusset connections.
   
   
3. The length used to calculate web crippling in Gusset connections used a unitary equivalent length when Design Guide 29 states the actual lengths have to be used. This has now been updated to comply with the aforementioned guide.
   
   
4. The prying effects calculation for Cap Plates, erroneously used the beam flange thickness instead of the cap plate thickness. This has been corrected.
   
   
5. For the calculation of normal stresses in a beam-to-gusset interface, an equation from a different reference was being used. The application has now been updated to use the equation in Design Guide 29.
   
   
6. The beam web thickness check for Single Plate connections with a skew angle, has been eliminated by recommendation of the AISC Solution Center.
   
   
7. For EN 1993 connection design, the software followed a criterion only applicable for tension/compression members for the bolt pitch (or gage). Now it follows BCSA recommendations the same.
   
   
8. The Cap Plate web crippling check followed the same procedure for AISC 360-05 and AISC 360-10. This has now been corrected to follow the correspondent method, since it has changed from the 2005 to the 2010 edition.
   
   
9. A new warning was added for Stiffened Seated connections with HSS columns, in which the length of seat plate exceeds the flat width of the section.
   
   
10. Other several minor fixes.

Updated June 2014

Enhancements

1. ACI 318-11 Appendix D update for anchor design in base plates.
2. Base plate assignment and design speed has been increased remarkably.
3. Option to include the footing/pedestal reinforcement in the anchor design per ACI 318-11 D.5.2.9 (tension) and D.6.2.9 (shear).
4. Option to include friction effects (base plate against concrete) in anchor shear resistance per AISC Design Guide 1 section 3.5.1.
5. The anchor bolts database can now be edited by the user, just like the regular bolts database.

Resolved Issues

1. The correct design code is now being reported in the design reports. Version 9.0 had this mishap inadvertently.
2. Shear rupture is no longer checked for beams with no copes.
3. Through plate connections now check compression buckling for long plates and eccentricity is properly calculated for bolts and welds.
4. Connection IDs and Descriptions are no longer missing in the report.
5. Shear lug dimensions were not being displayed correctly in the DXF view.
6. Splice plates were not drawing one plate only when the single plate option was being checked in the Connection Pad.
7. The slip coefficient µ for Class A surfaces was using the AISC 360-05 value (0.35), even when AISC 360-10 (0.30) was being selected. This has now been fixed.

RAM Connection CONNECT Edition v11.00.01.208 Release Notes

Enhancements:

1. Windows 10 compatibility. Several UI components were updated to be compatible with Win 10 requirements.

2. CONNECTION client and licensing libraries update. CONNECTION client v10.0 and license library v10.0 were included in this release.

3. Trial license with activation key. Now, it is possible to use RAM Connection with a trial license with an activation key, new dialogs for the trial licenses were added which are prompt when launching the application in order to set the licenses and keys.

Built up members connections. AISC and EN connections are now able to stand built up sections. Please refer to the User Manual p. 55 in order to check the detailed list of connections standing built up members.

Resolved Issues:

1. The chord plastification capacity, for AISC Single Plate, is now according AISC Steel Design Guide 24.

2. EN 1993-EC3 connections consider a horizontal tying force equal or not less than 75 kN according to EN requirements.

3. For AISC Base Plate, a flag was added to enable stiffener modification of  "m" and "n" dimensions.

4. For AISC Gusset Base Plate, the minimum anchor edge distance of 3 in was removed as this check is related to minimum concrete cover. This allows smaller plates to be designed properly.

5. AISC Chevron was assigned to HSS beams. Now this is validated as currently the design only considers I shaped sections as beams.

6. Prying action bolt tributary length is now properly considered according to AISC 360-10 and Steel Construction Manual 14th Edition.

7. For AISC Moment End Plate with haunched members, a flag was added to consider compression flange yielding

8. Other several minor fixes.

The following issues have been addressed in RAM Connection V8i 07.03.02.38:

• Anchor bolt shear due to bi-axial shear question
• Smart Fixed Biaxial Base Plate optimization
• Fix elastic weld demand
• Fix error in the Bending at Bolt Line check for extended shear plates
• Fix side title in data report for Unstiffened Seating Cleat
• Fix axial and shear demands for shear connections
• Fix DXF for directly welded CBB
• Fix validations of web depth of the column against the width of the end plate
• Fix web horizontal offset DXF error
• Fix incompatible member for single plate beam splice
• Fix bolt bearing for single plate for shear only case

Description

How do I turn the advanced analysis option on/off in STAAD.Pro CONNECT edition?  I do not see it under 'License Configuration' like previous versions.

Solution

Click on OK and exit from STAAD.Pro. Next time when you open STAAD.Pro, you will get the STAAD.Pro CONNECT Edition Licensing dialog box. Make the correct selection of license as mentioned above and you will be all set.

Note, these settings are stored in the Registry under  Computer\HKEY_CURRENT_USER\Software\Bentley Systems\StaadPro\21.00.00\LicenseConfig

ProductType 1 configures the program to use a STAAD.Pro license. A value of 2 configures it to use STAAD.Pro Advanced

ShowConfigDialog 1 configures the license dialog to appear when the product starts. A value of zero turns it off. 

The Advanced Analysis Plus Engine license for STAAD.Pro brings with it the following advantages :

1. Faster solver for matrix inversion (reduced analysis time in large models and for those models requiring iterative solution)
2. Memory efficient eigensolution method like Arnoldi/Lanczos for solving large scale eigen problems
3. Load dependent Ritz Vector for efficiently extracting relevant modes for fast and accurate calculation of structural responses. This is particularly useful for large models where huge number of modes has to be extracted to get adequate mass participation.
4. Geometric Non-linear Analysis
5. Pushover Analysis
6. Steady State Analysis
7. Buckling Analysis by eignesolution with ability to plot the buckling mode shapes 
8. Advanced Non Linear Cable Analysis
9. Floor Response Spectrum

In STAAD.Pro CONNECT Edition, you must configure your license to use STAAD.Pro Advanced feature as shown here. 

In case you do not get the 'Welcome to STAAD.Pro CONNECT Edition Licensing' dialog box, since you have turned off the 'Display this dialog on startup', you can bring it back. Open STAAD.Pro -> click on 'Configure' -> 'Options', check the box 'Show Licensing Dialog'.

Within STAAD.pro SELECT series 6, the user must specifically request the use of the Advanced Analysis Plus Engine option on the start screen:

Otherwise, when attempting to run one of the Advanced Analysis options the following type of warning will appear:

See Also

[[Configure STAAD.Pro CONNECT edition for Advanced Analysis]]

[[SELECTsupport TechNotes and FAQs]]

What is the Working directory?

A RAM Structural System model file (e.g. filename.rss) is literally a Zip file and within any .rss file you should find many component files of the same name with a wide range of extensions including (but not limited to) .b3d, .ram and .uid. These files are extracted from the model file and put into the working directory when opened in RAM Manager (in older versions of the program all of these files were simply saved together in the model directory). In some cases a zip repair utility can be used to open a .rss or .backup file that won't otherwise open.

For this reason the working directory should always be on the local drive and in a place in which the “user” has administrative rights. It’s also important for the user to have the rights to add, modify and delete files in the model directory.

Note: the working directory is set the first time the program is run, to confirm or edit the working directory location go to C:\ProgramData\Bentley\Engineering\RAM Structural System and double click the Ramis.ini file (c:\windows\ramis.ini prior to version 14). This should bring up the Ramis.ini file in Notepad (or other text editor). Look for the line that begins

working=path to working directory.

You can edit this path to the working directory here. Spaces are allowed as are references to mapped drives, but for the reasons mentioned above, a local drive should be used.

Also in the [Directories] section you will find the paths for other installation directories like the Tables folder where the program looks for all the tables and the default reports directory for saved reports.

For more information on the contents of the Ramis.ini file, refer to the RAM Defaults Guide [TN] and the RamSS Installation FAQ. 

Are RAM Structural System models backwards compatible?

Regretfully Ram SS models are not backward compatible. Typically with each major release there are changes in the model data base format. Once models are converted to the new version they can no longer be used in prior versions.

When a model is converted a backup of the original file is automatically created in the same folder with the same name and appended with the original file version, e.g. MyFile_Orig_14_7.zip, in case there is any need to revert to the prior version.

Note, though version 14.06.01 is generally considered a minor release, file conversion from version 14.06.00 is required. See the 14.06.01 Release Notes for details.

When I open a model I get a warning, “This file appears to be currently opened by: User Name…”

If the listed user really is in the file, they need to exit the program normally to release the model so that you can open it (RAM SS models do not allow for concurrent use).

If that user is not currently in the file or unavailable, you should navigate to the directory where the model is saved and look for a file of the same name with the file extension “.usr”. This is a lock file that was created when the user last accessed the model. The .usr file is normally deleted when the model is closed, but if the program terminated irregularly, the file might persist. Simply delete the .usr file and the .rss file can then be opened.

When I open a model I get a warning, “A temporary backup file has been found for this database (path to file), which indicates that the program abnormally terminated…”

If you select the “Most Recent Database” you are telling the program to reload the files from the working directory which should be the same as they were just before the crash. In such cases, we suggest that you immediately use the file – save-as feature to turn this into a new model file.

Clicking “Backup Database” deletes the working files and restores the files from the saved model whenever it was last saved. “Cancel” leaves everything alone. If your not sure when the last save occurred, click cancel and then check the modified date of the model file through an explorer window before returning to pick either option.

Starting with version 14.06 an additional backup file is created for models that crash and are then re-opened. A copy of the rss file with the extension .ssr is created if you reopen a model that is already expanded to the working directory indicating a previous crash or incomplete closure. Like the .backup file, the .ssr file can be renamed with a .rss extension to restore that version of the file.

When I open a model I get a warning, “Could not delete RAM model: filename. Working files in directory \path to working directory\, please use the explorer to delete these files.”

There are two situations where this message might appear. The first is a restriction to the working directory or the model directory. The user needs to have the rights to add, modify and delete files from both locations (preferably administrative rights). See above for more on the working directory.

The second problem is a corrupt or partial model file. If the model file is missing any of the critical component files it will not open correctly and the same message will appear. To investigate, rename the model file, changing the extension form .rss to .zip and double-click it to see what inside. You should see a series of files all with the same name but with a wide range of extensions including (but not limited to) .b3d, .ram and .uid. When a model file does not contain a complete set of component files it is unusable. It is a mystery what causes a file to become this way, but it seems that something must have interrupted the save process. A virus scanner may also be responsible.

At this point the backup file should be used, see below.

When attempting to load a module, I receive a message that a "File already exists" with a db.sdf extension.

The error may be caused by an installation issue with a database component included with RAM Structural System. Removing and reinstalling the component may resolve the issue. To do this, perform the following steps:

1. Open the Control Panel from the Windows Start menu (Windows XP/Vista/7) or Windows Start screen (Windows 8).
2. Open Add or Remove Programs (Windows XP) or Programs and Features (Windows Vista/7/8).
3. If running RAM Structural System 14.06.00 or earlier, remove Microsoft SQL Server 2005 Compact Edition. If running RAM Structural System 14.06.01 or later, remove either Microsoft SQL Server Compact 4.0 or Microsoft SQL Server Compact 4.0 (x64).
4. Locate and open the RAM Structural System installer (e.g. ramm14060100en.exe or ram6414060100en.exe), often stored in the Downloads folder.
5. Click the Install button next to Microsoft SQL Server Compact Edition, and proceed through the installation to restore the component.

See also [[Unable to find the requested .NET framework data provider]]

Something is wrong with my model file, is there an automatic backup?

Yes, in the directory where the model file is saved, there should be another file of the same name with the extension, “.backup”. Rename this file something.rss (you won’t be able to use the same name of the original model file unless you move or rename it first). The backup file should be a complete version of the model from the previous time it was saved. If your not sure when that was, simply check the modified date.

Note: when backing up your own files, it is only the .rss model file that you need to save. When restoring backup files or old files from a backup CD or tape, make sure the files are not read-only. If you attempt to open a RAM model that is read-only, you will get another warning, “Failed CopyRssFileToWorkingDir:…”, “Failed DeleteRssInWorkingDir:…”, or “File error 2,6”.

How can I reduce the size of my files?

A RAM Structural System model (file.rss) is already a compressed zip file, but the size of that file can become quite large, especially when the analysis and design results are saved with the file. In RAM Manager under the File menu is an option to ZIP the model. When zipping models using that command you will have the opportunity to purge the model of some unnecessary results (which can be regenerated later just by running the file again). The optional results are:

• Include the RAM Frame Wall Forces results
• Include other RAM Frame Analysis results
• Include RAM Concrete Analysis results
• Include the RAM Concrete Column Interaction Surfaces
• Include the RAM Concrete Shear Wall results.

See Also

[[Unable to find the requested .NET framework data provider]]

RAM Defaults Guide [TN]

RAM SS File-Open Troubleshooting [TN]

RAM Table Editing [FAQ]

Problem Description

There is a problem with Ram Connection 12.0 integration with RAM SS (Ram Modeler version 15.08).

1.Take any RAM SS model
2.Go to Ram Connection
3.Make any change in RAM SS (add a column, delete a beam, change a member size, etc)
4.Reopen Ram Connection - changes in step 3 are not there.

Depending on the type of change you can get an error, e.g.
"Node [30]" does not exist. Error at N1: Initial node

When a connection was assigned to a node /member that was deleted.

The geometry may also looks all wacky (spider web) or all members can disappear.

Reason

This is a new problem being corrected for the next release of Ram Connection.

Solution

Update to the latest version of Ram Connection.

Alternatively, purge the model of the file.rcsx file and start over. To do this:

1. Rename the file.rss to file.zip.
2. Open the .zip archive.
3. Locate the file.rcsx file and delete it.
4. Rename the file back to file.rss and reopen it in Ram Manager. 

Or revert to Ram Connection 11.2.

RAM Connection v8.0 Release Notes – Updated August 2012

Enhancements

1. AISC Design Guide 16 now allows for thin plate behavior on end plates, plus the ability to specify flushed end plates (not only extended per DG 4) and multiple rows of bolts.
2. Metal building connections for frames with tapered members (rafters and/or columns) per AISC 360 and Design Guide 25. These include knee (beam-to-column), splice and ridge connections. Base plates for tapered columns coming soon!
3. Portal frame connections for frames using rafters with haunches. The design can be carried out per AISC 360 or BS 5950. These include eave, splice and apex connections.
4. New column stiffener configurations.
5. Added support for Canadian steel sections.
6. Structural Synchronizer V8i (ISM) v3.0 compatible (only available in the RAM Connection for RAM Elements mode now):
   a. Feature additions (gusset plates, base plates, end plates and stiffeners)
   b. Connection tags

Resolved Issues

1. Member incompatibility warnings have been enriched substantially. His has been accomplished in three ways:
   a. A bug was inadvertently introduced in v7.3.2 that triggered the majority of these warnings. That has been fixed.
   b. Others are now handled automatically by the software and thus, disappeared, not shown anymore.
   c. The rest, 100% valid, are now explained more clearly in the design report.

Updated October 2014

Resolved Issues

1. The local axis position for braces was rotated when opening a RAM Structural System model. This has now been corrected.

2. In some instances, the Welcome Screen library (DLL) caused the Examples.cnx model to make RAM Connection Standalone crash when it was active. The library has now been fixed and no longer affects the connection design.

3. The signs for the brace-to-gusset interface (left brace only) forces in the UFM were miscalculated. This has now been fixed.

4. The geometric check for holes in both legs of the connecting angle on page 10-133 of the AISC 14^th Edition Manual was being applied to double angle connections, when it is only applicable to single angle connections. This has now been corrected.

5. In connections welded to the web of the column, the rupture strength check was not considering the “Has opposite connection” option to increase the demand as explained in page 9-5 of the AISC 13^th Edition Manual.

6. Only one of the minimum thickness checks (beam web or single plate) has to be performed, not both. This has been fixed for single plate connections.

7. The slip critical capacity calculation was considering erroneous factors for standard and short slotted holes when the force is parallel to the same.

8. The horizontal edge distance check was not being accurately calculated for bent plate connections.

9. The lever arm for the moment demand in the tension interface of pinned base plates was not considering the option to have the anchors inside the flanges. This has now been adjusted.

10. The weld length for cap plate connections was mistakenly using the width instead of the length of the plate.

11. The demand for the capacity of the weld in double cleat angles, was only considering the shear force and it now correctly considers the resultant force of the shear and tension forces.

12. Brazilian sections from the RAM Structural System database were not being recognized correctly by RAM Connection.

13. Models created in versions prior to v9.0.0 using AISC ASD design, were inadvertently changed to LRFD when opening them in v9.0.0 or v9.1.0. This has now been corrected.

14. Several other minor fixes.

Description

I have node-lock licenses to use STAAD.Pro and RAM Connection. I am successfully checking out the licenses, but RAM Connection from STAAD.Pro is giving me licensing error. 

Solution

To use RAM Connection from STAAD.Pro, when you check out licenses, the version info for Ram Connection has to be the same as version of STAAD pro, This will work to run Ram Connection standalone version.

The following article will provides steps for creating a bug report that is useful for troubleshooting purposes.

Background

When troubleshooting a program issue, additional information about the computer, operating system, and installation of the program can be quite useful for determining a cause. RAM Elements and RAM Connection both provide a utility called Create Bug Report which compiles this information. The next section provides two ways for running this utility.

Steps to Accomplish

Option 1: Run "Create Bug Report" directly

1. Select from the Windows Start menu one of the following selections depending on the program:
   All Programs -> Bentley Engineering -> RAM Elements -> Create Bug Report
   All Programs -> Bentley Engineering -> RAM Connection -> Create Bug Report
   

2. A window will appear. Optionally enter a description of the problem encountered. You may also change the location where the report is saved if necessary. By default, it will be saved to the desktop.

3. Click the OK button.
   

4. A dialog will display once the report has been generated. Click the Close button, and close the Create Bug Report utility. The resulting file is saved as BugReport.zip and that can be sent to technical support through a service request or forum post.

    

Option 2: Run "Create Bug Report" from within RAM Elements/Connection

1. From within RAM Elements or RAM Connection, open the menu in the upper left corner, and select "Create bug report" at the very bottom.

   V8i "e" File menu	CONNECT Edition File menu

   
   
   

2. Proceed through steps 2-4 as shown above in Option 1.

See Also

[[SELECTsupport TechNotes and FAQs]]

RAM Connection v8.0 Release Notes – Updated August 2012

Enhancements

1. AISC Design Guide 16 now allows for thin plate behavior on end plates, plus the ability to specify flushed end plates (not only extended per DG 4) and multiple rows of bolts.
2. Metal building connections for frames with tapered members (rafters and/or columns) per AISC 360 and Design Guide 25. These include knee (beam-to-column), splice and ridge connections. Base plates for tapered columns coming soon!
3. Portal frame connections for frames using rafters with haunches. The design can be carried out per AISC 360 or BS 5950. These include eave, splice and apex connections.
4. New column stiffener configurations.
5. Added support for Canadian steel sections.
6. Structural Synchronizer V8i (ISM) v3.0 compatible (only available in the RAM Connection for RAM Elements mode now):
   a. Feature additions (gusset plates, base plates, end plates and stiffeners)
   b. Connection tags

Resolved Issues

1. Member incompatibility warnings have been enriched substantially. His has been accomplished in three ways:
   a. A bug was inadvertently introduced in v7.3.2 that triggered the majority of these warnings. That has been fixed.
   b. Others are now handled automatically by the software and thus, disappeared, not shown anymore.
   c. The rest, 100% valid, are now explained more clearly in the design report.

In this page you can find information on how to use certain features of RAM Elements with how-tos, tutorials and/or technical notes.-

•  Base Plate Design: Uniaxial or biaxial analysis and design of base plates per AISC 360-05, including anchor bolt design per ACI 318-08 Appendix D. Base plates can be supporting a single column or a column with braces.
•  Undo/Redo Commands: The software now has unlimited undo and/or redo commands per session.
• Strong Column-Weak Beam Check: Sections 9.6 and 10.6 of the AISC 341-05 Seismic Provisions for Structural Steel Buildings has been included in this version.

• Thick Plate Behavior: A warning when an extended end plate falls in this stage of behavior is now printed in the report. At this stage, no plastic hinges have formed in the plate and prying forces are assumed to be zero.
• K’ Factor: The units in the K’ factor for the Uniform Force Method have been corrected.
• Large Setbacks: A warning for setbacks larger than the connector (e.g. a setback of 3 inches in a 2 inch angle leg) is now given and a fix in the flexural yielding calculation to take into account setback has been added.
• Minimum Edge Distance: The minimum edge distance has been fixed for connections using BS 5950-1:2000.
• Large Welds in BS: A note for welds larger than 12 mm for end plates has been added in accordance with SCI/BCSA “green book” recommendations.
• Single Plates with Eccentricity: The calculation of local buckling for single plates with eccentricities has been corrected.
• High Strength Welds: C1 for welds using electrodes of 70 ksi or higher has been amended.
• Print to PDF: The margins in reports printed to PDF were very small. This has been corrected in this version.

The World's #1 Structural Analysis and Design Software

STAAD.Pro is the professional's choice for steel, concrete, timber, aluminum and cold-formed steel design of low and high-rise buildings, culverts, petrochemical plants, tunnels, bridges, piles and much more!

STAAD.Pro is the premier FEM analysis and design tool for any type of project including towers, culverts, plants, bridges, stadiums, and marine structures. With an array of advanced analysis capabilities including linear static, response spectra, time history, cable, and pushover and non-linear analyses, STAAD.Pro provides your engineering team with a scalable solution that will meet the demands of your project every time.

Vist the STAAD.Pro product Page for additional information on this product.

STAAD.Pro is CONNECTED. Why CONNECT?

STAAD.Pro is ISM Enabled.

LEARN

View STAAD.Pro learning paths on Bentley's LEARNserver.

View the Transitioning from V8i to CONNECT Edition learning path.

Download

You can download the latest version of STAAD.Pro from Bentley's Software Downloads.

STAAD.Pro is available under a Structural Enterprise License. Learn more.

Support

Visit [[STAAD.Pro Support Solutions]]

Related

News about STAAD(X)

[[STAAD Foundation Advanced]], [[STAAD(X)]], [[Microstran]], [[RAM Elements]]

Description

How do I find out what version of Ram Elements I am running?  I do not see an 'About' option in the pull-down menus like I've found in other Ram software..

Solution

Open RAM Elements; go to File -> Help -> About, to find out the version of Ram Elements you are running.

Why is the reported moment larger than the reported member forces?

The concrete column design report indicates the ultimate factored moments after accounting for moment magnification (Mc). See the program manual (RamConcreteColumn.pdf) for details on how this calculation is performed.  

Furthermore, in concrete column design per the ACI code, for certain slenderness ranges, even when there are small or zero moments from the analysis, the column must be designed for a minimum moment due to a minimum expected eccentricity. For example, ACI 318-08 Section 10.10.6.5, equation 10-17 (ACI 318-02 Section 10.12.3.2 Equation 10-14) indicates that:

M2,min = Pu ( 0.6 + 0.03h )

about each axis separately, where 0.6 and h are in inches (but M2 is in kip-ft). 

M2,min is multiplied by the moment magnifier to calculate the design moment (see ACI 318-08 Eq 10-11). As Pu approaches 0.75Pc, the moment magnifier and the calculated design moment can become very large. In ACI 318-11 when Pu>0.75Pc we issue a warning on the report and no longer provide δns.

See Also

Problem Description

There is a error regarding "Other' material in Ram Connection 12.0 integration with RAM SS (Ram Modeler version 15.08) for any models that include horizontal braces.

(Error 6131) Error reading section properties for material type 'Other'.

Please confirm sections for material 'Other' have been created in RAM Modeler.

In other cases the error I is, "(Error 25613) Feature not Implemented"

Reason

Horizontal braces are a hybrid type entity behaving like beams in some cases and like braces in other cases.  They are not being properly handled by Ram Connection.

Solution

Delete the model of any horizontal braces, or use a copy of the model.  

Or revert to Ram Connection 11.2.

Problem Description

After installing version 12.00.01.40 on top of the prior version 12.00.00.31 various problems can occur. Most notably, the link to launch Ram Connection from Ram Manager (version 15,09.00.13) is disabled. 

Reason

A problem with our installer framework. Note, this was the first update to the program since the 64 bit version as introduced. 

Solution

Uninstall the program from the Control Panel (all versions) and reinstall the program using the full download from Software Downloads. 

See Also

Software Download Instructions