Revision 4 posted to Structural Analysis and Design - Wiki by Seth Guthrie on 10/29/2014 10:50:38 PM
| Applies To | |||
| Product(s): | RAM Connection; | ||
| Version(s): | 9.0.0 | ||
| Environment: | All | ||
| Area: | Installation | ||
| Subarea: | |||
| Original Author: | Bentley Technical Support Group | ||
Problem Description
Ram Connection Stand-alone crashes when opening existing files from the file browser or from the Welcome Screen, recent file thumbnails. It may crash right away or only when designing a connection within that file.
Solution
Install Ram Connection 9.02.00.117 or later. The information below applies to users with version 09.01.00.99 or earlier.
We have not yet identified the root cause of this problem, but a work-around it to turn off the option to "Show the Welcome Screen on Startup". Then close and restart the program and open the file using the upper left file open button instead.
The Welcome Screen can be reactivated using the link under the Help ?.
See Also
Structural Product TechNotes And FAQs
Tags: crash, RAM Connection, Welcome Screen