| Applies To | |||
| Product(s): | RAM Elements | ||
| Version(s): | 13.2.0.99 only | ||
| Environment: | All | ||
| Area: | Installation | ||
| Subarea: | |||
| Original Author: | Bentley Technical Support Group | ||
Problem Description
IMPORTANT - Ram Elements V8i release 13.03.00.117 was released on October 23, 2014 and that installer should be used if possible. The following content is ONLY for Non-SELECT users who have version 13.02.00.99.
Ram Elements builds are occasionally created to fix problems and disseminated via links on this page before full installers can be posted to My SELECT CD. This page is for Ram Elements in English or Spanish. A set of two files is provided for each version, but users should only download the set that applies to the version that is currently installed.
Solution
1. Install the latest release build of the software: Ram Elements 13.2.0.99
2. Download either the set of two English version files or set of two Spanish version files and save it to the hard drive. We suggest you save it in the same location as the main installer, (e.g. C:\BentleyDownloads).
3. Close Ram Elements, Ram Connection and Ram Structural System if they are running.
4. Extract the files using to the following directories,
IMPORTANT - use only 7-zip to extract these files, not Windows or WinZip. When using 7-zip, make sure the program is run as an administrator. You can do this by right-clicking on the 7-zip shortcut, choosing Properties from the menu, clicking on the Compatibility tab, and checking the appropriate box. If 7-zip is not an option, then contact support with a service request. Otherwise the extracted files may have an altered time stamp and the upgrade will fail, giving an error like this:
Details about this unzipping time stamp problem here.
| File Name | Link | Folder * | Language |
| Users_RE_Eng.zip | Users_RE_Eng | C:\Program Files (x86)\Bentley\Engineering\RAM Elements | English |
| Users_Common_Eng.zip | Users_Common_Eng | C:\Program Files (x86)\Common Files\Bentley\Engineering\BiaxialInteraction | English |
| Users_RE_Spn.zip | * pending * | C:\Program Files (x86)\Bentley\Engineering\RAM Elements | Spanish |
| Users_Common_Spn.zip | * pending * | C:\Program Files (x86)\Common Files\Bentley\Engineering\BiaxialInteraction | Spanish |
* These are the default or typical paths for an English language operating system. For other language OS, or when the install path was changed from "Typical", the folder should match the path to the file RAMElements.exe and RAMInteractionDiagrams.exe respectively. On x32 bit machines eliminate the (x86) from the folder path.
Overwrite existing copies in all cases:
Also merge the contents of any subfolders:
5. Confirm success by checking Ram Elements - Help (?) - About.
6. If you also use Ram Connection, then follow the [[Ram Connection - Installing Updated Executables]] instructions similarly.
See Also
[[Ram Connection - Installing Updated Executables]]
Structural Product TechNotes And FAQs
External Links
Bentley Technical Support KnowledgeBase