| Applies To | |||
| Product(s): | RAM Connection | ||
| Version(s): | 08.00.00.23 | ||
| Environment: | N/A | ||
| Area: | Installation | ||
| Subarea: | |||
| Original Author: | Jeremy Hoesly, Bentley Technical Support Group | ||
Problem Description
After installing RAM Connection 8.0, the Connection button still fails to appear in the Database ribbon within RAM Elements.
Ram Connection 9.0 is not compatible with Ram Elements version 13.00.03.45 or earlier.
It is compatible with Ram Elements 13.02.00.99 or later. See [[RAM Connection v9.0 and RAM Elements]] for details.
Reason
Starting with RAM Connection 8.0, RAM Connection for RAM Elements is no longer installed automatically with RAM Connection Standalone.
Steps to Resolve
- Open the RAM Connection installer by running Setup.exe in the following directory:
C:\BentleyDownloads\rc08000023en - Click the link labeled "Install RAM Connection for RAM Elements" as shown in the screenshot below.
A valid license for Ram Connection (or Structural Enterprise) must be available when launching Ram Elements, otherwise the connection toolbars are still hidden.
Finally, go into Ram Elements - e menu - General Configuration - Licenses tab and make sure the box to "Check RAM Connection license” is checked. If it is not, check it and restart. This wiki explains why some users turn that option off intentionally.
See Also
[[Why does RAM Elements also retrieve a RAM Connection license?]]
[[RAM Connection v9.0 and Ram Elements]]
Unable to Satisfy All Prerequisites for RAM Connection Release 9.0
Structural Product TechNotes And FAQs
Comments or Corrections?
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