| Applies To | |||
| Product(s): | STAAD.Pro | ||
| Version(s): | Connect Edition | ||
| Environment: | ALL | ||
| Area: | Licensing | ||
| Subarea: | N/A | ||
| Original Author: | Bentley Technical Support Group | ||
Description
I'm trying to open STAAD.Pro, and Connection Client is giving me the following error.
Solution
If Connection Client gives you the below attached error.

Please perform the steps as stated here.
- If you are running an older version of CONNECTION Client, please update to the newest CONNECTION Client.
https://store.bentley.com/en/products/iware/1000CC--CONNECTION-client
2. Does the update resolve the issue? If not, sign-out and sign back in the CONNECTION client.
3. In Task manager, end task for both Bentley Connect client and Bentley Licensing Service for Windows.
4. Refresh the policy file from the Bentley Licensing Tool -> Tools menu and “Send Logs Now” from Tools menu.
OR
If you are using Internet explorer, change browser to Chrome.
Follow the steps in wiki.