| Applies To | |||
| Product(s): | RAM Structural System | ||
| Version(s): | 17.00 and greater | ||
| Environment: | Windows 7 (x64)* | ||
| Area: | Installation | ||
Problem Description
After installing RAM Structural System version 17 or later and signing into the Bentley Connection Client, the Ram Modeler module fails to open for a new or existing file. When clicking the button or menu option the cursor spins briefly, but nothing happens.
Details
*This problem mostly affect machines running Windows 7 (x64) but may also affect Windows 10 machines. Other modules like Ram Frame seem to work fine for existing files, but the Modeler does not start or launch.
Solution
We believe the problem relates to some incompatibility in the shared Microsoft components included in the Microsoft .NET Framework, SWL Server Compact Edition or Visual C++ Redistributables. To solve the problem follow these steps after creating a Windows Restore Point. We are looking into less invasive ways to restore functionality, but Windows 7 will not be supported much longer.
- Close all applications.
- Uninstall RAM Structural System.
- Uninstall Microsoft SQL Server Compact 4.0 x64.
- Uninstall Microsoft Visual C++ Redistributables from 2015 through 2017.
- Reinstall RAM Structural System. The RAM Structural System install process will reinstall the 2 Microsoft programs that were removed in the previous steps.
See Also
[[RAM Manager fails to open on 64-bit OS]]
RAM SS File-Open Troubleshooting [TN]
Ram Modeler license is disabled.
