Problem

When trying to run the ISM Revit plugin version 11.01.00.07 within Revit 2020, it instantly crashes Revit followed by an Autodesk Error Report. The add-in may work as intended in previous versions of Revit. The crash occurs with any ISM Action or trying to access the ISM Revit plugin settings.

Solution

We have seen a few cases of this with Revit 2020, though it does not affect all machines. In most cases the following steps will fix it:

• Uninstall any and all version of the ISM Revit plugin
• Reinstall only the latest version (11.01.00.07) and only for Revit 2020.

A Reboot may be required.

If the problem persists, then the developers will want to see the Synchronizer and ISM Revit logs. File a service request or post to our forum with the log files. 

Structural Synchronizer Log location:
C:\ProgramData\Bentley\Logs

ISM Revit Plugin Log location:
C:\Users\Your_User_Name\AppData\Local\Bentley\Logs\ismrevitlink.log

See Also

Integrated Structural Modeling Home