| Product(s): | RAM Structural System; Ram Manager | ||
| Version(s): | All | ||
| Area: | Files; General |
RAM SS File-Open Troubleshooting
If an error occurs when trying to open a .rss file, please try the following steps:
1. Close out of all RAM programs.
2. Open Windows Explorer (Right Click on Windows Start button and choose Open Windows Explorer).
3. Navigate to the folder where the model file is saved. Look for a file with the same name as the file and a .usr extension. If you see this file, delete it. If the file does not exist, continue to the next step.
4. Navigate to the working directory for RAM Structural System. The default path of this folder is:
C:\ProgramData\Bentley\Engineering\RAM Structural System\Working
(Please note that this directory is inside hidden folders. Make sure that the Windows Folder Options are configured to show hidden files and folders).
If a RAM Structural System model is not open, this directory should be empty. Often some files are leftover is this temp folder we call the Working directory. Move all files in the working directory to another location. These files are probably trash, but in some cases the files can be restored as a Ram SS model by zipping the files together into one .zip file and renaming it something.rss.
5. Open RAM Structural System and try opening the file again.
6. If an error is displayed, the file may be corrupt. Try recovering the file with the backup file. See FAQ “Something is wrong with my model file, is there an automatic backup?” on the following web page for instructions:
7. If the file will not open after the step above, the program may be missing some of the critical component files. To investigate, change the extension of the file from .rss to .zip and extract the contents. The file extensions in the .rss file typically begin with .b3d and end with .uid. If you see an incomplete list, then the file cannot be repaired. In some cases, an error stating that the file cannot be unzipped is displayed when attempting to extract the content of the .zip file. When this occurs, the file is missing some of the component files.
In an isolated case, a user found that anti-virus software was blocking one of the component files, which prevented the file from opening. Temporarily, shutting off virus scan protection or excluding .rss files from the anti-virus protection may be other things to try.