In these challenging times when COVID-19 is imposing significant disruptions to day-to-day activities and affecting normal business of our much-valued users and employees, we at Bentley are mindfully committed to ensuring a smooth transition of work from the office to a remote location or home. Our innovative software and services are all geared for working from home or remote locations and do not impose the need to be in an office set-up. For a general overview of how this works for Bentley products refer to https://www.bentley.com/en/covid-19
To ensure a smooth transition of work and effectiveness of your daily workflows with RAM or STAAD, we have assembled information that you can refer to while working remotely or from home. We are working hard to deliver high levels of customer service, and welcome feedback, questions, and ideas on how we can serve you better in a remote work environment.
Machine requirements
There are several options to work remotely. You may decide to install the software on your home computer which is our recommendation, or connect to a work machine virtually using Remote Desktop Connection or other virtualization software. RAM and STAAD products will work on most any machine running Windows, but we recommend Windows 10. For more see Recommended Computer Specifications for Structural Products
Downloading software
All Bentley software is downloaded from the Bentley Software Downloads pages: https://softwaredownloads.bentley.com/
 |  |
RAM Structural System CONNECT Edition |
General download and installation directions are available here.
- You need to be a CONNECTED user to download and use RAM or STAAD.
- During of installation of products, the CONNECTION Client will also be installed.
- The Bentley CONNECTION Client is the mechanism to sign-in and entitle all current Bentley applications.
- Sign-in using your work email address. If your company has a federated sign-in with Bentley, then the password will be your company password, otherwise use your Bentley password.
- The System Clock should be accurate. We recommend the "Set time automatically" option in the Windows Date & time settings.
- After initial connection, you can check out a licence to work offline if necessary, see Reserving a License
- When starting any Ram or STAAD product the first time, be sure to select the right option or license tiers. If you are not sure which license option or tier to use check with your local administrator first. This CONNECT Licensing Guide - Analysis Products shows how and where to change the license configuration in our various applications.
Accessing Product documentation
- Product Manuals are installed with your application, and accessible via Help menu inside the programs.
- Background technotes, tips & tricks, and FAQs are in the Support Solutions
How to get help
Service Request Manager for any technical question and support.
Our technical experts are ready to help
https://apps.bentley.com/srmanager/ProductSupport
Bentley Communities (WIKI and FORUM):
This WIKI and the Forum.
CONNECT Center