Current Revision posted to RAM | STAAD Wiki by Seth Guthrie on 1/15/2019 6:11:32 PM
| Applies To | |||
| Product: | Ram Steel | ||
| First Affected Version: | 16.00.00.28 | ||
| Found in Version: | 16.00.00.28 | ||
| Released in Version: | |||
| Area: | Installation, Licensing | ||
| Issue #: | 996411 |
Problem Description
After installing version 16.00 the Ram Steel beam module may crash for any file while checking the license. The user can be signed in, and all other modules work as designed, even Ram Steel Column.
Reason
The Steel Beam module uses older 'C code' and one of the calls to the Licensing component fails. It does not affect all machines, only some. So far the machines with a problem all run Windows 7 x64, but some machines with that exact operating system are OK.
Solution
The problem will fixed as soon as possible. Meanwhile contact technical support by logging a service request and we can send modified versions of the program executable files to work around the issue.
Tags: CONNECT Licensing, RAM Structural System, First 16.00, RAM Steel Beam, known issue, licensing