| Product(s): | Structural Synchronizer | ||
| First Affected Version: | Unknown | ||
| Found in Version: | 10.02.01.147 | ||
| Fixed and Released in Version: | 10.02.01.152* | ||
| Environment: | Windows 7, Windows 10 | ||
| Area: | Installation; General | ||
| Issue#: | 804955 |
Problem Description
Background ISM error ("Could not create ISM interface 5.0") at Bentley.IsmRssLink.BackgroundIsmStartup.CheckErrorMessage()
at Bentley.IsmRssLink.BackgroundIsmStartup.CheckShutdown()
at Bentley.IsmRssLink.BackgroundIsmStartup.get_IsmApi()
at Bentley.IsmRssLink.IsmData.get_Api()
at Bentley.IsmRssLink.IsmRssLink._CreateRepository()
With Revit 2017 the error is something similar, but referencing “ISM interface 6.0”
The problem occurs because one of the .dll files installed with Structural Synchronizer was not properly signed and hence does not get installed correctly on some machines.
Steps to Resolve
Install version 10.02.01.152 or later.
If this version is not yet available on Software Downloads, file a Service Request and reference this Wiki or Defect #804955 so that we can send you an installer.
See Also
