Ram Concept 6.4 won't launch

Problem Description

With Ram Concept version 06.04.00.006 x64 installed on certain machines typically running Windows 7 x64, the program simply won't start. Clicking the desktop shortcut or Concept.exe causes the wait cursor to appear for a moment and then nothing happens. No error is presented.

This can happen even when the license is activated and when the prior version worked fine. 

Reason

The problem is with a graphics driver incompatibility with a 3rd party component used by Ram Concept called QT5. 

Solution

Download the file OpenGLenv.zip and follow these instructions:

communities.bentley.com/.../openGLenv.zip

• Unpack the zip file to a temporary folder.
• installPath.bat sets the default Concept installation path.  If Concept is installed in a different folder, change the path to the folder containing Concept.exe.
• Run each batch file in the following order, until you find one where Concept runs:
  • desktop.bat
  • angle.bat
  • software.bat
  • filepath.bat
• Use the System Properties >> Environment Variables tool to define the QT_OPENGL environment variable and set its value to the value from the batch file that worked. 
• If only filepath.bat worked, also set the QT_OPENGL_DLL variable to the full path of opengl32sw.dll in the Concept installation folder.
• Once the environment variables are set via System Properties, Concept should work by double-clicking the Concept icon or Concept data files.  The batch files can then be discarded.

See Also

[[Crash Opening or Saving on PC with Dell Backup]]

[[An Error Has Occurred when Opening or Saving]]

[[RAM Concept x64 Crash due to RSS News Feed]]