| Applies To | |||
| Product(s): | RAM Structural System; Structural Synchronizer | ||
| Version(s): | N/A | ||
| Environment: | ALL | ||
| Area: | Installation | ||
Description
I have installed Structural Synchronizer successfully in my machine; when I try to access it from RAM Structural System, it says it is not installed.
Explanation:
There could be two reasons behind it,
- 64 bit of Structural Synchronizer and 32 bit of RAM Structural System is installed in the machine
- Structural Synchronizer has been installed, but there is a version mismatch with the one that is supported by the specific version of RAM Structural System
Solution
Please note that Structural Synchronizer is the engine that makes ISM work.
1) In case there is a mismatch in Structural Synchronizer (64bit) and RAM Structural System (32 bit), download the 64 bit version of RAM Structural System by following the steps stated in the link below.
Software Download Instructions
2) If you have installed Structural Synchronizer (64 bit) and RAM Structural System (64 bit) and the ISM says not installed, then there is a version mismatch between RAM Structural System and Structural Synchronizer.
Uninstall Structural Synchronizer from the machine. Download and install the latest version od RAM Structural System and Structural Synchronizer.
They can be downloaded from the Fulfillment Center .