Problem Description

User tries to create an analytical model from a physical model and gets the error below.

This issue has only been observed in some machines

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Steps to Reproduce

1) Open Staad.Pro in Physical Modeler and try to create any new file from scratch.

2) Try to create the analytical model by using the ribbon menu option Model > Return to Analytical Modeling.

Workaround

1. If STAAD.Pro is installed in a path different from the default, please uninstall the software and reinstall ( as administrator ) choosing the default installation path. For some users this addressed the issue.
2. If STAAD.Pro is installed in the default path and the error is still obtained, check for the existence of OSOEM folder in the following path C:\Program Files\Bentley\Engineering\STAAD.Pro CONNECT Edition\STAAD\SPPM\Program. If the folder is not present, uninstall the software and reinstall ( as administrator ) and check whether the folder now exists. This worked in certain cases.
3. STAAD.Pro should be installed using an account with administrator rights. If not, please uninstall the software and reinstall as administrator. Once the software is installed, right click on the program shortcut and choose Run As Administrator. In some cases this addressed the issue.
4. If the installation satisfies what is mentioned in all of these 3 workarounds above, one has to wait for the Connect Edition Update 1 release which is due in Oct/Nov of 2017.

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Solution

The problem will be addressed in the STAAD.Pro Connect Edition Update 1 due in October/November of 2017.