| Applies To | |||
| Product(s): | STAAD.Pro | ||
| Version(s): | ALL | ||
| Environment: | ALL | ||
| Area: | Miscellaneous | ||
| Subarea: | |||
| Original Author: | Sye Chakraborty, Bentley Technical Support Group | ||
Problem Description :
When the user launches STAAD.Pro, the startup page comes up. User clicks on Open Project and browses to a .std file and as soon as he clicks on Open, the software crashes.
Solution :
User had to reformat the hard drive and reinstall all software from scratch and it took care of the porblem.
Note : This issue has only been observed in a particualr user machine running STAAD.Pro version 20.07.08.20 and Windows 7 Enterprise Service Pack1. This is a very rare occurence and in case anyone runs into such issues, the steps listed in the following wiki should be tried out first ( specially if the crash is observed for a specific model )
https://communities.bentley.com/products/structural/structural_analysis___design/w/structural_analysis_and_design__wiki/23948.unable-to-open-staad-pro-model