| Applies To | |||
| Product: | Product | ||
| First Affected Version: | |||
| Found in Version: | 01.02.03.00 | ||
| Released in Version: | |||
| Environment: | All | ||
| Area: | Area1; Area2 | ||
| Subarea: | N/A | ||
| Issue #: | # |
Problem Description
The STAAD News is not displaying in the startup screen of STAAD.Pro. I get a message “Connection to the news feed can not be established …” . Also when I click on the Connection Connect widget at the top right hand corner from inside STAAD.Pro and click on Personal Portal, it does not open the portal and browser widow displays “The page can’t be displayed”. This same behavior has been observed in multiple user machines.
Steps to Reproduce
Launch STAAD.Pro.
Note that STAAD News is not displaying.
Click on the Connection Widget at the top right hand corner.
.
Workaround
For those users experiencing the problem the following workaround is suggested.
Close all Bentley products.
Uninstall the existing Connection Client ( from within Control Panel > Programs and Features )
Download an Updated Bentley Connection Client from the following page http://communities.bentley.com/products/structural/structural_analysis___design/m/structural_analysis_and_design_gallery/271606
Click on the Download button on the right to start downloading. Please note that you have to be logged in with your Bentley Login to be able to download the file.
A zip file BentleyCC.zip will be downloaded. Extract the contents of the zip to any folder in your machine and you will find 3 files
blg6410000319en.exe
blog10000319en.exe
ConnectClientClrWrapper.dll
If you have a 64 bit OS, right click on the first exe and choose Run as Administrator to install the connection client.
Alternately if you have a 32 bit OS, right click on the second exe and choose Run as Administrator to install the connection client.
Copy the file ConnectClientClrWrapper.dll to the folder C:\SProV8i SS6\STAAD\ConnectClient. There will be a file by the same name in that folder. Replace it with this one.
Log in to Connection Client using your Bentley login credentials.
10. Launch STAAD.Pro and you should now be able to connect to STAAD News and also access the Personal Portal
Solution
This issue is addressed in STAAD.Pro 20.07.11.70.
See Also
