| Applies To | |||
| Product: | Ram Elements | ||
| First Affected Version: | |||
| Found in Version: | 13.04.00.177 | ||
| Fixed in Version: | |||
| Environment: | All | ||
| Area: | File | ||
| Subarea: | |||
| Issue #: |
Problem Description
The error message displays when opening any model in RAM Elements:
Reason
There is a conflict with files associated with Connection Client program.
Solution
Perform a clean installation of the Connection Client program:
1. Uninstall all versions of the Connection Client program using the Control Panel - Programs - Programs and Features.
2. Delete the folders in the following locations:
C:\Program Files\Common Files\Bentley\Shared\Connection Client
C:\Program Files (x86)\Common Files\Bentley Shared\Connection Client
3. Install the current version of the Connection Client program. The Connection Client program is available for download from the ‘Software Downloads’ tile at connect.bentley.com. Search for 'CONNECTION Client'. select CONNECTION Client from the list.
