Current Revision posted to RAM | STAAD Wiki by Karl G on 5/3/2016 7:32:47 PM
| Applies To | |||
| Product: | RAM Structural System; | ||
| First Affected Version: | N/A | ||
| Found in Version: | 14.06.02.000 | ||
| Fixed in Version: | N/A | ||
| Environment: | All | ||
| Area: | General | ||
| Subarea: | N/A | ||
| Issue #: |
Problem Description
A COM Surrogate Has Stopped Working error occurs during a process, like opening an existing file or designing concrete columns.
Reason
Virus scan software is preventing one of the program EXE files from executing the command.
Solution
Exclude the RAM Structural System EXEs from virus protection. These file are saved in the Prog folder of the root RAM Structural System program files directory (C:\Program Files\Bentley\Engineering\RAM Structural System\Prog. In the case of concrete column design, other files are saved in C:\Program Files (x86)\Common Files\Bentley\Engineering\BiaxialInteraction
Tags: RAM Structural System, error, virus scan, COM Surrogate