Current Revision posted to Structural Analysis and Design - Wiki by Payel on 5/19/2015 5:35:29 PM
| Applies To | |||
| Product(s): | RAM Modeler | ||
| Version(s): | 14.06.00.00 and later | ||
| Environment: | Windows 7 64 bit, Windows Vista 64 bit, Windows XP 64 bit | ||
| Area: | Installation | ||
| Subarea: | |||
| Original Author: | Jeremy Hoesly, Bentley Technical Support Group | ||
Problem Description
After installing RAM Structural System x64, the program fails to open. Attempting to open either the desktop or Start menu shortcut for RAM Structural System does nothing.
Steps to Resolve
This is a known issue (TR 4020) that affects only some workstations running a 64-bit operating system. Until the issue is resolved, install the 32-bit release as a workaround.
The following steps should be followed to apply the workaround:
- Uninstall RAM Structural System x64 from either the Add or Remove Programs (Windows XP) or Programs and Features (Windows Vista/7/8) control panel.
- Install RAM Structural System. The installer starts with ramm instead of ram (e.g. ramm14060100en.exe) and does not include 64 in the name (e.g. ram6414060100en.exe).
The issue also occurs when the Ram Modeler license is disabled.
Tags: installation, SELECTsupport, Problem Solving, RAM Modeler