Problem Description

After installing RAM Connection v9.0, the Connection toolbar and Conn tab in RAM Elements no longer appear.

Explanation

RAM Elements 13.00.03.47 and earlier does not support RAM Connection v9.0. RAM Connection for RAM Elements v8.0 must remain installed in order to use the connection module in those versions of RAM Elements. If RAM Elements for RAM Connection was uninstalled before installing RAM Connection v9.0, then the Connections toolbar and Conn tab will be removed.

Steps to Resolve

Option 1

1. Install Ram Elements 13.02.00.99 or later.

2. In Ram Elements - e menu - General Configuration screen - Licenses tab make sure the option to "Use a Ram Connection License in each session" is checked and that a License for Ram Connection is available. See this article for details. 

Option 2

The following steps can be used to restore Ram Connection 8 functionality with Ram Elements 13.00.03.47 or earlier.

If RAM Connection v9.0 has not been installed, make sure that RAM Connection for RAM Elements is not uninstalled prior to running the installation setup.

If RAM Connection v9.0 has been installed and RAM Connection for RAM Elements was uninstalled, open the Setup.exe file in C:\Bentley Downloads\rc08000023en. If this file is not found, download the installation for RAM Connection v08.00.00.23 from the SELECT download page. Click here for instructions on accessing the download page.

In the setup dialog, click the link labeled "Install RAM Connection for RAM Elements" as shown in the screen capture below to reinstall the component.

See Also

[[RAM Connection is installed, but the Connection button fails to appear in RAM Elements]]

Why does RAM Elements also retrieve a RAM Connection license?

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