| Applies To | |||
| Product(s): | STAAD.Pro | ||
| Version(s): | 20.07.09.31 | ||
| Environment: | Windows 7 32 bit, Windows 7 64 bit, Windows Vista 32 bit, Windows Vista 64 bit, Windows 8 32 bit, Windows 8 64 bit | ||
| Area: | Installation | ||
| Subarea: | |||
| Original Author: | Jeremy Hoesly, Bentley Technical Support Group | ||
Error or Warning Message
When installing STAAD.Pro V8i, the following error appears:
Failed to install the Legacy License System.
Legacy (HASP, SENTRY, SentinelLM, Trial) systems may not be used.
Please contact technical support department.
Explanation
STAAD.Pro includes some updated drivers for a hardware lock licensing system that was used by STAAD.Pro 2006 and earlier. These versions can be installed alongside STAAD.Pro V8i. So the installer includes drivers that work under Windows Vista and later. The error indicates that the drivers are failing to install because the process is not running as an administrator.
While the error itself is of little concern to most users since STAAD.Pro V8i no longer uses hardware locks, it indicates that some installation processes are not running as an administrator. Most notably, the Start menu shortcuts and some license-related registry keys are not created correctly.
How to Avoid
An issue with the STAAD.Pro installer fails to properly escalate the process to administrator. Explicitly running the installer as an administrator corrects the problem. If the error above has already occurred, perform the following steps:
- Visit the Add or Remove Programs (Windows XP) or Programs and Features (Windows Vista/7/8) control panel
- Uninstall STAAD.Pro V8i only. All others components installed by the installation package can remain.
STAAD.Pro has been packaged two different ways over the last few releases. So how you proceed will depend on what package was used.
Win32 cabinet extractor
If the installer looks like the icon above, please right-click on it, and select Run As Administrator from the contextual menu. This will explicitly run the entire installation process with the proper permissions.
InstallShield Wizard
If the installer looks like the icon above, please open it, and extract the installation contents to the C:\BentleyDownloads folder. Then navigate to the folder, and find an installer icon that looks like the first icon above. Right-click on it, and select Run As Administrator from the contextual menu. This will explicitly run the entire installation process with the proper permissions.
See Also
[[SELECTsupport TechNotes and FAQs]]